Graduate Director of Enrollment Management and Student Services – Job Description

What does a Graduate Director of Enrollment Management and Student Services do?  Here is a current job description:

Reporting to the Dean of the College,

• Oversee and direct enrollment management in the College’s Graduate Programs including:
  • Admission management – coordinate effort to advance and track students from prospect to enrolled student including recruiting, interviewing, corporate outreach, etc.
  • Marketing and communications – coordinate effort to clarify image of academic programs, establish enrollment targets to meet goals, understand the school’s differentiating factors and drive student prospects
  • Enrollment analytics – coordinate effort to collect and analyze data on internal and external factors affecting enrollment, student success (including retention), and the College’s image.
  • Retention – coordinate effort to keep and re-enroll students from one year to the next.
  • IT Management – coordinate use of information technology, including CRM and College’s web site, to maximize enrollment management effectiveness.

• Oversee and direct student services in the College’s Graduate Programs including:
  • Experiential Learning – co-curricular activities and events that happen outside of the classroom such as leadership initiatives, workshops, student clubs, international travel, career preparation
  • Student Advising – coordinate efforta with Associate Dean of Graduate Programs to ensure that students receive high-quality advising services
  • Weekend Residencies for graduate program
  • IT Management – coordinate use of information technology to maximize delivery of student services to graduate students.

• Coordinate relationships with:
  • University Graduate Admissions
  • University Marketing
  • University Financial Aid Office
  • University Registrar’s Office
  • Center for Career Development

Please note the high level of accountability associated with the position – this is important.   I would encourage anyone interested in this posting to learn more about NAGAP, The Association for Graduate Enrollment Management.  NAGAP is the only professional organization devoted exclusively to the concerns of individuals working in the graduate enrollment management environment.

– from the pen of Dr. Percy Trappe

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